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License Keys

When you purchase vRigger, you receive a "license key." Your license key is displayed on the screen immediately after placing your order and is emailed to you.

The first time you run vRigger, you are prompted to enter your key. You must be connected to the internet the first time you run vRigger so your license key can be verified. You only need to enter the key the first time you run vRigger. 

Your license key "activates" vRigger so it can run on your computer. It also controls which rigging industries are supported by vRigger. You should not share your license key with other people or you will not be able to run vRigger.

Each vRigger license allows you to run vRigger on one computer. The license also allows you to run vRigger on a second computer (e.g., a laptop) if vRigger will be used by the same person.

If you purchased multiple copies of vRigger at one time, your license key will permit the software to be installed on multiple computers.

License Key Troubleshooting

Maximum Number of Installations

If a message states that "vRigger has been installed the maximum number of times," your license key has already been used.

If you still have access to your old computer you can unlicense it. Otherwise, please contact us and request that we reset you license key. Be sure to state the name and email address you used when you purchased vRigger and provide a brief explanation of why you need your key reset.

Problems with Internet Connections

After entering your license key, vRigger may mistakenly report that you are not connected to the internet. This is almost always caused by a firewall or by virus protection software. If vRigger continues to display this message and you can connect to vRigger.com using a browser, please contact us (be sure to include the exact message displayed by vRigger).

Lost License Key

If you are reinstalling vRigger and are unable to locate your license key, please contact us and request a replacement key. Be sure to state the name and email address you used when you purchased vRigger.